| Company Name | Saks Global |
| Job Role | Technical Support Analyst |
| Qualification | Graduate |
| Experience | 1 year |
| Salary | 6 – 10.5 LPA (via AmbitionBox) |
| Location | Bangalore |
About Us – Saks Global
Saks Global is the world’s largest multi-brand luxury retailer, bringing together Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call, and Horchow.
With 70 luxury locations, additional off-price stores, and five cutting-edge e-commerce platforms, we are redefining the luxury shopping experience. By combining the most comprehensive luxury customer data platform in North America, innovative technology, and partnerships with world-class brands, Saks Global is shaping the future of retail.
Our portfolio also includes nearly 13 million square feet of prime U.S. real estate holdings across flagship luxury markets.
Role Overview
As an Analyst, Technical Support, you will be responsible for coordinating Workforce Management and BPO partner operations. This includes troubleshooting technical issues, managing system access, supporting CS applications, and driving seamless internal communications during outages. You will work closely with IT teams and leadership to provide exceptional internal customer service.
Key Responsibilities
Operational Management
- Provide 1st level technical support via phone, email, and chat
- Manage account, access, and licensing administration for associates & partners
- Troubleshoot desktop applications and virtual desktop environments (Island/Azure preferred)
- Support contact center omnichannel and voice solutions
- Assist with incident management and outage communications
- Execute real-time schedule adjustments for internal staff
- Collaborate with vendors for 3rd-party application support
Strategic Planning & Execution
- Contribute to data and time management initiatives
- Coordinate with Workforce Management team and BPO agents
Required Qualifications
- Minimum 1 year of customer service experience (US/UK voice process preferred)
- Knowledge of desktop application troubleshooting
- Experience with virtual desktop environments (Island, Azure)
- Strong dependability, reliability & flexibility
- Proficiency in Microsoft Office 365 & Google Workspace (G Suite)
- Excellent verbal communication & multitasking skills
- High sense of urgency and ability to perform under pressure
- Willingness to work in night shifts
- Graduate/Undergraduate from a recognized university
Preferred (Nice to Have):
- BCA or equivalent degree
- Prior experience as a Desktop Engineer or similar role
Why Join Saks Global?
- Work in a fast-paced, growth-focused environment at the forefront of luxury retail
- Access to rewarding career advancement opportunities across retail, digital, corporate, and distribution functions
- Comprehensive benefits package for eligible full-time employees (including medical, dental, and vision)
- An inclusive workplace that celebrates diversity and values collaboration
How to Apply
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
Click Here To Apply For The Job: Apply Now
Join GetJobCatalyst on Telegram for Daily Job Alerts & Career Tips : Join Now
