| Company Name | Cognizant |
| Job Role | Customer Service Representative |
| Qualification | Any Graduate |
| Experience | Freshers (0–2 years) |
| Salary | 2 – 4 LPA (via AmbitionBox) |
| Location | Remote (WFH) – Hiring Office Kolkata |
Job Summary
Cognizant is hiring Customer Service Representatives (Entry-Level) to join our growing team. This work-from-home opportunity allows you to deliver exceptional support in English while managing order processing, handling customer queries, and ensuring a smooth service experience. If you have strong communication skills and a passion for customer satisfaction, this role is the perfect start to your career in customer service.
Key Responsibilities
- Deliver world-class customer service by responding to inquiries and resolving issues.
- Manage accurate order entry and processing.
- Communicate clearly with customers to understand and meet their needs.
- Collaborate with team members to improve service delivery.
- Navigate customer service software and databases effectively.
- Work on rotational shifts to provide 24/7 customer support.
- Handle customer complaints with patience and professionalism.
- Keep updated with product knowledge to deliver correct information.
- Document customer interactions and feedback for continuous improvement.
- Support the team in meeting customer service KPIs and targets.
Qualifications
- Strong verbal and written communication skills in English.
- Basic technical skills for using customer support tools.
- High attention to detail and accuracy.
- Willingness to work in rotational shifts.
- Ability to work independently while being productive in a remote setup.
- Customer-first mindset with a proactive approach to problem-solving.
Preferred Certification: Customer Service Certification or equivalent work experience.
Why Join Cognizant?
At Cognizant, we believe in building a community where everyone thrives. With 300,000+ employees worldwide, we’re a leading global professional services company driving digital transformation across industries. Recognized on the Forbes World’s Best Employers 2024 list, we offer a collaborative, inclusive, and innovative work environment that empowers you to grow your career.
How to Apply
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
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