| Company Name | Mastercard |
| Job Role | Acceptance Technical Optimization Analyst II |
| Qualification | Bachelor’s degree |
| Experience | Freshers |
| Salary | 5 – 8 LPA (via Glassdoor) |
| Location | Pune, India |
About Mastercard
Mastercard is a global leader in digital payments, powering economies and empowering people in 200+ countries and territories. We enable secure, smart, and accessible transactions through cutting-edge technology, partnerships, and networks. By joining us, you’ll help build a sustainable, inclusive, and cashless economy.
About the Team
The Customer Technical Services (CTS) team is the central point of contact for Mastercard’s external customers and internal partners. CTS provides end-to-end issue resolution, technical guidance, and world-class support, representing the “Face of Mastercard.”
Role Purpose
As an Acceptance Technical Optimization Analyst II, you will provide operational and technical support by analyzing customer issues, identifying root causes, and ensuring quick resolutions. You will play a key role in optimizing acceptance performance and supporting continuous improvement initiatives across Mastercard platforms and global partners.
Key Responsibilities
- Manage customer interactions via calls, chats, and emails while ensuring timely case resolution.
- Apply knowledge of the four-party payment ecosystem to support customer issues.
- Act as the primary contact for customer enhancement requests and technical queries.
- Meet KPIs in issue resolution, customer satisfaction, and service availability.
- Use Mastercard tools for configuration, troubleshooting, and system integration.
- Apply structured problem-solving techniques and follow escalation protocols.
- Participate in troubleshooting calls, ensuring accurate updates in GCC B2B systems.
- Review and track issue logs to identify and reduce acceptance gaps.
- Support senior team members in handling complex technical challenges.
- Mentor and guide junior team members when required.
Qualifications & Skills
- Education: Bachelor’s degree in Business, Finance, IT, or equivalent experience.
- Experience: Prior customer-facing technical or operational support role.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage multiple systems and tasks under shift-based schedules.
- Intermediate-level skills in customer service, business acumen, and data-driven decision-making.
- Foundational understanding of innovation, strategic thinking, and leadership.
Work Conditions
- Occasional business attire required.
- Shift-based work schedule (including weekends/holidays if needed).
Why Join Mastercard?
- Be part of a global payments leader driving innovation.
- Work in a culture that embraces change and continuous learning.
- Opportunities to contribute to a world beyond cash.
- Develop skills in technical support, customer success, and digital payments optimization.
Security & Compliance
All Mastercard employees are responsible for information security and must:
- Follow security policies and practices.
- Ensure confidentiality and integrity of accessed data.
- Report any security breaches.
- Complete periodic mandatory security training.
How to Apply
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
Click Here To Apply For The Job: Apply Now
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