| Company Name | Precisely |
| Job Role | Associate Support Engineer |
| Qualification | Bachelor’s Degree |
| Experience | Freshers |
| Salary | 4-10LPA(Expected) |
| Location | Bengaluru, India (Hybrid) |
Company Overview
Precisely is the global leader in data integrity solutions, helping over 12,000 organizations—including 93 of the Fortune 100—make confident business decisions. With 2,500 employees across 30 countries, we are united by our values of Openness, Determination, Individuality, and Collaboration. Our hybrid “work from anywhere” culture fosters career growth, inclusivity, and innovation.
Now is an exciting time to join Precisely as an Associate Support Engineer and contribute to delivering world-class support to our customers worldwide.
Job Overview
As an Associate Support Engineer, you will provide first-level technical support for Precisely products. This customer-facing role is ideal for individuals passionate about problem-solving, troubleshooting, and delivering outstanding customer service.
Location: Bengaluru (Hybrid)
Working Hours: 9-hour shifts | 24×5 weekdays + weekend on-call support
Key Responsibilities
- Provide technical support via calls and emails for global customers and partners.
- Log and track issues in the support case management system, ensuring timely updates.
- Take ownership of customer inquiries, analyze diagnostic data, and provide resolutions.
- Escalate critical issues internally and follow escalation protocols.
- Communicate resolution steps clearly and professionally in written and verbal form.
- Assist pre-sales and services teams with remote product demos, installations, and upgrades.
- Collaborate with development and product management teams for testing and enhancement requests.
- Create and maintain knowledge base articles, FAQs, and documentation.
- Work closely with global support teams across EMEA, APAC, and USA.
- Continuously learn and expand skills to support additional Precisely products.
What We’re Looking For
- Bachelor’s degree (or equivalent) in Computer Science, IT, or related field.
- 0–1 year of experience (internship/projects accepted) in technical support, system administration, or related fields.
- Strong troubleshooting skills and a customer-first mindset.
- Excellent communication skills in English.
- Ability to work in rotational/night shifts.
- Ethical, professional, and team-oriented.
Preferred Technical Skills
- Operating Systems: Linux, Unix, AS400, AIX, Mainframe
- Databases: Oracle, MS SQL
- Cloud Platforms: AWS, Azure, Google Cloud, SAP
- Programming: Java, C, C++, C#, Python
- Networking & Security (good to have)
- B2B Integration: Sterling B2B Integrator, Sterling File Gateway (preferred)
Why Join Precisely?
- Work with a global leader in data integrity.
- Hybrid, flexible work environment.
- Opportunity to gain expertise in multiple platforms and technologies.
- Strong culture of learning, innovation, and collaboration.
- Career growth opportunities with a supportive team.
How to Apply
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
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