| Company Name | Anthology |
| Job Role | Associate Technical Support |
| Qualification | Bachelor’s Degree |
| Experience | Freshers |
| Salary | 4 -7LPA(Expected) |
| Location | Bangalore(Remote) |
If you’re looking to start your career in technical support or IT support in Bangalore, Anthology has an exciting opportunity for you. The company is currently hiring for the position of Associate Technical Support I. This role offers the perfect platform for fresh graduates or early-career IT professionals to gain valuable hands-on experience in troubleshooting, cloud platforms, automation scripting, and customer success.
About Anthology
Anthology is a leading global provider of education technology solutions, dedicated to helping students reach their full potential while enabling institutions to thrive. With a strong focus on innovation, diversity, and inclusion, Anthology provides a collaborative work environment where employees can grow both personally and professionally.
Role Overview
As an Associate Technical Support I, you will be a part of Anthology’s Global Support Team. Your primary responsibility will be to provide first-level technical support for applications, infrastructure, and customer-related issues. This role involves troubleshooting, documenting solutions, and working closely with cross-functional teams to ensure smooth operations for clients.
This is a hybrid remote role based in Bangalore, India, offering flexibility while giving you the opportunity to work with a global customer base.
Key Responsibilities
Here’s what you’ll be doing in this role:
- Provide initial support for operating system, network, and application issues
- Troubleshoot and resolve common Windows/Linux and web server problems
- Document Root Cause Analyses (RCA) and contribute to internal knowledge base articles
- Communicate with clients via email, chat, and phone to ensure timely updates
- Participate in on-call support during weekends and rotational shifts for 24/7 coverage
- Collaborate with infrastructure, development, and support teams to resolve issues efficiently
- Monitor systems proactively and escalate problems to minimize downtime
Required Skills and Qualifications
To apply for this role, you should have:
- 0–2 years of experience in IT support, system administration, or technical support
- Knowledge of Windows/Linux operating systems
- Basic understanding of network protocols such as TCP/IP, DNS, DHCP
- Familiarity with SQL queries and web server management
- Experience or exposure to Microsoft Azure or AWS cloud platforms
- PowerShell scripting knowledge for automation and troubleshooting
- Strong problem-solving, communication, and collaboration skills
- Ability to work in a fast-paced, shift-based environment
Preferred Skills (Good to Have)
- Understanding of virtualization technologies like VMware or Docker
- Knowledge of CI/CD pipelines and automation tools
- Familiarity with ITIL processes and ticketing systems (ADO, Salesforce)
Why Join Anthology?
Working at Anthology gives you:
- A hybrid remote setup in Bangalore
- Exposure to cloud computing, automation, and customer success
- The chance to work in a diverse and inclusive global workforce
- Career growth opportunities in technical support, IT infrastructure, and cloud platforms
How to Apply
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
Click Here To Apply For The Job: Apply Now
Join GetJobCatalyst on Telegram for Daily Job Alerts & Career Tips : Join Now
