| Company Name | Capgemini |
| Job Role | CSG IT Enablers – Contact Support Group |
| Qualification | Any Graduation/Diploma |
| Experience | Freshers |
| Salary | 3,00,000 per annum (3 LPA + ₹25,000 one-time incentive) |
| Location | Noida |
Capgemini Exceller is hiring 2025 graduates for the Contact Support Group (CSG), the first line of IT support within Capgemini’s Cloud & Infra Services (CIS). As part of this dynamic and customer-focused team, you will manage IT incidents, service requests, and deliver best-in-class technical support across multiple global regions.
As part of our diversity & inclusion commitment, female candidates are strongly encouraged to apply.
Key Responsibilities
- Deliver exceptional customer service and technical troubleshooting through voice, email, chat, and digital support channels.
- Manage incident tickets: prioritize, categorize, track status, and ensure timely updates to customers.
- Utilize business intelligence tools and ticket analytics to support proactive service delivery.
- Work with Capgemini’s AI BOT CHIP to enhance customer experience and reduce resolution time.
- Handle support queries across Telecom, BFSI, Healthcare, and Technology industries.
- Resolve internet-related issues, password resets, session resets, and profile changes.
- Ensure first-contact resolution, empathetic communication, and professional customer interaction.
- Maintain and update the knowledge base to improve service effectiveness.
- Operate in 24/7 rotational shifts across global time zones.
Desired Skills
- Excellent spoken English and communication skills.
- Strong interpersonal abilities and the capacity to perform under pressure.
- Basic computing knowledge and troubleshooting mindset.
- Willingness to work night shifts and relocate across locations.
Eligibility Criteria
- 2025 graduates with any 3-year diploma or degree.
- Must have an active DigiLocker account and Aadhaar-linked mobile number.
- Only shortlisted candidates will be called for virtual assessment.
- Candidates must arrange their own setup for the online selection process.
Why Join Capgemini CSG?
- Work in a globally recognized IT organization.
- Develop critical technical and customer-facing support skills.
- Gain experience across multiple industries and advanced support channels.
- Opportunity to contribute to AI-driven digital service transformation.
How to Apply
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
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